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Inviting Ideas to Enhance and Improve Citizen Centric Platform

Inviting Ideas to Enhance and Improve Citizen Centric Platform
Start Date :
Oct 02, 2022
Last Date :
Oct 31, 2022
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million ...

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million registered users. It has been established as Government of India’s Citizen Engagement Platform which collaborates with multiple Government bodies/ Ministries to engage with citizens for policy formulation and seeks the opinion of people on issues/ topics of public interest and welfare.

MyGov also has millions of active followers on social media platforms like Twitter, Facebook, Instagram, YouTube & LinkedIn as well as on several Indian social media platforms like Koo, Sharechat, Chingari, Roposo and Bolo Indya.

MyGov seeks to have innovative ideas and suggestions to further enhance the Citizen engagement and services.
MyGov Saathis may share Ideas and suggestions in following areas, but not limited to:

1. Look and feel of MyGov website (Improvement for User Interface)
2. User friendly navigation on MyGov.in (easy to browse and explore the features on the site)
3. New features and services for MyGov (Suggestions)
4. Improvement in User registration
5. Ideas on feedback Mechanism (how we capture your feedback)

Participants may visit the MyGov (www.mygov.in) to find information about the various on-going Do, Discuss, Disseminate activities along with insights about different schemes and programmes of various ministries.
Your contribution will help in building India as a developed Nation.

The best entries from the MyGov Saathis will get recognition from the Government of India and a chance to meet the CEO, MyGov. Also, best entries will be recognized and featured on the MyGov page.
We look forward to your enthusiastic participation.

Last Date of Submission is October 31, 2022.

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Showing 1363 Submission(s)
SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
The government of India introduced several schemes including financial aid to migrant workers, farmers and the economically challenged strata of the society [4] during COVID. India stands second in terms of the unbanked population [5] and even Jan Dhan–Aadhaar–Mobile (JAM) trinity programs have been unsuccessful in increasing inclusion. Hence, financial aid could not reach the most needy populations.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Though around 22 percent of Indians live below the poverty line, around 60 percent of Indians are expected to have access to a smartphone by 2022 with around 30 percent of the total Indian population using social media platforms like WhatsApp and Facebook. People rely on social media for news and information. However, these social media platforms were rife with fake news, untested remedies, fear mongering, communal hatred and inaccurate emergency response contacts.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Data and information inadequacy hampered the response put forth by the Indian government, police, civic bodies, healthcare institutions and community support groups against the pandemic. The gaps manifested themselves in several ways.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Transforming service delivery isn’t easy, but there is a clear and proven road map to success. By taking a citizen-centric approach, leaders can better understand the needs of their citizens and translate those needs into targeted, effective service-delivery improvements. In doing so, they can increase citizen satisfaction and also reduce costs.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Change doesn’t happen overnight. As with any transformation effort, leaders will want to encourage role modeling and will have to invest time as well as financial resources to build the skills and capabilities necessary to deliver and sustain change.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Finally, citizen transformation governance models separate governance policy and operations. Policy governance focuses on top-line metrics and monitors overall quality of service to design and maintain a unified, positive citizen experience. Operational governance tracks citizen satisfaction and metrics at the channel and journey levels and encourages improvements by designing and carrying out customer-care initiatives at a process level.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Although governance models for citizen transformation programs can take different forms depending on the context in which they are operating, most have three things in common. First, they don’t just collect citizen feedback—they regularly aggregate and analyze this information, essentially “knitting together” a broad picture of the citizen experience. Second, because a single citizen journey can require multiple handoffs among departments or agencies, effective governance models define clear accountability across each function that is involved.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Of course, metrics and performance management are in many ways a means to an end—the ultimate goal is to promote continuous improvement. Citizencare forums can help. These forums consist of small, cross-functional teams of employees who review decisions that affect the public. Each forum reviews performance-management results, escalates issues to higher-level managers, and also directs feedback downward. Frontline-level forums can take the form of daily huddles to discuss results and resolve issues. Leadership-level forums could be quarterly meetings to review overall citizen service performance or to approve resource allocations.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
When government leaders measure entire journeys, not just touch points, they might want to consider adjusting their performance metrics and analytics accordingly. This means not just capturing top-line citizen satisfaction with each journey but also their satisfaction with individual factors that affect satisfaction along the way; for example, not just the process of obtaining a permit but also the time it takes to do so. These metrics can then be embedded into a performance-management system.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Capability building is a critical part of any transformation program. In the case of citizen-satisfaction transformations, government leaders can use a citizen-centric approach to designing performance management and governance systems so they can continue to drive—and sustain—improvements.
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