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Inviting Ideas to Enhance and Improve Citizen Centric Platform

Inviting Ideas to Enhance and Improve Citizen Centric Platform
Start Date :
Oct 02, 2022
Last Date :
Oct 31, 2022
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million ...

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million registered users. It has been established as Government of India’s Citizen Engagement Platform which collaborates with multiple Government bodies/ Ministries to engage with citizens for policy formulation and seeks the opinion of people on issues/ topics of public interest and welfare.

MyGov also has millions of active followers on social media platforms like Twitter, Facebook, Instagram, YouTube & LinkedIn as well as on several Indian social media platforms like Koo, Sharechat, Chingari, Roposo and Bolo Indya.

MyGov seeks to have innovative ideas and suggestions to further enhance the Citizen engagement and services.
MyGov Saathis may share Ideas and suggestions in following areas, but not limited to:

1. Look and feel of MyGov website (Improvement for User Interface)
2. User friendly navigation on MyGov.in (easy to browse and explore the features on the site)
3. New features and services for MyGov (Suggestions)
4. Improvement in User registration
5. Ideas on feedback Mechanism (how we capture your feedback)

Participants may visit the MyGov (www.mygov.in) to find information about the various on-going Do, Discuss, Disseminate activities along with insights about different schemes and programmes of various ministries.
Your contribution will help in building India as a developed Nation.

The best entries from the MyGov Saathis will get recognition from the Government of India and a chance to meet the CEO, MyGov. Also, best entries will be recognized and featured on the MyGov page.
We look forward to your enthusiastic participation.

Last Date of Submission is October 31, 2022.

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Showing 1363 Submission(s)
SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
The Ministry of Regional Municipalities and Water Resources in Oman offers a case in point. In 2008, the agency created Injaz Hall, which standardized application processes (for car licenses and building permits, for example) across 44 municipalities in nine governorates. This initiative went beyond creating the front-facing one-stop shop—it included more fundamental organizational and process changes, including an integrated IT system.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
The organization has set up a virtual college, which offers accredited learning and technical training focused on developing competencies in areas like customer-service and call-center skills. Consequently, Centrelink wins consistent acclaim for its customer satisfaction—91 percent of customers agree that staff treated them with respect and 82 percent felt that staff had told them everything they had to know to get the service they needed.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
In-person and telephone channels still account for the majority of citizen interactions with their government. Staff who can provide clear, consistent, and courteous explanations and services are therefore critical to citizen satisfaction. Recognizing this, the Australian government’s Centrelink program, which delivers a range of government payments and services, provides its customer-service employees with a variety of support, tools, and development opportunities.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
The service has evolved greatly since then and now offers a more automated, multiplatform channel, including text messaging, apps, and social media. In fact, the online site, which launched in 2009, had nearly seven million visitors by 2013; between 2011 and 2013 the platform had supported more than 300,000 interactive text sessions.12 These automated, dynamic channels ensure citizens are served efficiently and also achieve consistently high satisfaction scores.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Citizens are increasingly expecting multichannel communication options and show a strong and growing preference for self-serve channels, such as online portals. Although government agencies have made advances in expanding the availability of self-serve online channels, uptake is often low, and few people find they can complete their journey online. Satisfaction drops significantly when citizens are unable to use their channel of choice and are forced to switch channels.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Mapping the citizen journey using the three guidelines we’ve discussed will help transformation leaders identify and prioritize pain points and examine their root causes. One government agency that processes grants, for example, used a citizen journey approach to very precisely scope the IT infrastructure needed to support its grant applicants.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
To develop actionable insights, government leaders can link citizen journeys to the internal organizational processes that affect them. Therefore, an important part of effective journey mapping is defining the key operational activities and systems involved at each stage.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
A large government agency in Asia used a simple approach to identify which journeys mattered most to its citizens: the department listed all the services it provided and then categorized them into specific journeys, such as “simple queries,” “applications,” and “appeals.” The agency ultimately identified more than 60 different citizen journeys across 20 services, eight population segments, and ten channels, and then combined customer-complaint data with interviews of frontline employees and senior leaders.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
To avoid spreading resources too thin, government leaders can focus improvement initiatives on what matters most to citizens. Identifying the most pressing journeys can be done in a number of ways, including segmenting customers by need (it’s not uncommon for a small group of constituents to lodge the majority of the complaints) and identifying areas with the highest overall levels of dissatisfaction.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
As you progress toward a full-service multichannel approach, you can incorporate the principles of continuous improvement into your processes. Precisely offers constituent insights so you can learn which services and capabilities your citizens value the most. With a proper view of citizen data and the right analytics tools, government organizations can uncover patterns, visualize insights in real time, and make sound decisions that drive value for their constituents.
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