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Inviting Ideas to Enhance and Improve Citizen Centric Platform

Inviting Ideas to Enhance and Improve Citizen Centric Platform
Start Date :
Oct 02, 2022
Last Date :
Oct 31, 2022
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million ...

My Gov was Launched on 26th July 2014, by the Hon’ble Prime Minister, Shri Narendra Modi, for promoting participative governance in India. MyGov today has more than 26 million registered users. It has been established as Government of India’s Citizen Engagement Platform which collaborates with multiple Government bodies/ Ministries to engage with citizens for policy formulation and seeks the opinion of people on issues/ topics of public interest and welfare.

MyGov also has millions of active followers on social media platforms like Twitter, Facebook, Instagram, YouTube & LinkedIn as well as on several Indian social media platforms like Koo, Sharechat, Chingari, Roposo and Bolo Indya.

MyGov seeks to have innovative ideas and suggestions to further enhance the Citizen engagement and services.
MyGov Saathis may share Ideas and suggestions in following areas, but not limited to:

1. Look and feel of MyGov website (Improvement for User Interface)
2. User friendly navigation on MyGov.in (easy to browse and explore the features on the site)
3. New features and services for MyGov (Suggestions)
4. Improvement in User registration
5. Ideas on feedback Mechanism (how we capture your feedback)

Participants may visit the MyGov (www.mygov.in) to find information about the various on-going Do, Discuss, Disseminate activities along with insights about different schemes and programmes of various ministries.
Your contribution will help in building India as a developed Nation.

The best entries from the MyGov Saathis will get recognition from the Government of India and a chance to meet the CEO, MyGov. Also, best entries will be recognized and featured on the MyGov page.
We look forward to your enthusiastic participation.

Last Date of Submission is October 31, 2022.

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Showing 1363 Submission(s)
SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
By partnering with Precisely, you can focus on the areas that offer the strongest potential for higher citizen satisfaction and promise the most meaningful cost savings. Precisely is the leader in data integrity, empowering government agencies and businesses with solutions that enable a unified customer experience, with data-driven insights that drive confident decisions.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
As you progress toward a full-service multichannel approach, you can incorporate the principles of continuous improvement into your processes. Precisely offers constituent insights so you can learn which services and capabilities your citizens value the most. With a proper view of citizen data and the right analytics tools, government organizations can uncover patterns, visualize insights in real time, and make sound decisions that drive value for their constituents.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
All of these services improve constituent interactions by offering more options to your citizens, while also saving money and streamlining the services you offer. Every online interaction that goes smoothly leads to a happier constituent, but it also reduces operating costs and speeds the rate at which you can deliver government services.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Precisely EngageOne enables you to integrate your digital and print communications. Because some government processes require printed output (and because many citizens prefer printed communications), a multichannel communication strategy is indispensable. An integrated approach ensures consistency and clarity, regardless of how the message is delivered.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
With Precisely EngageOne, you can add new channels that significantly improve constituent interactions, bringing together text, email, and social media interactions under one roof. You can add personalized interactive video, a highly engaging format that directly communicates the information most relevant to a particular citizen. You can streamline website interactions by offering vehicle registrations, license renewals, permit applications, and payments through a single, one-stop constituent portal.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Like many businesses, government agencies have typically already addressed the traditional channels like email, telephone, postal mail, and in-person services. Today’s public sector organizations usually offer some level of web-based services or even mobile applications as well. It’s entirely possible to expand your footprint to include additional digital channels without abandoning your existing investments. You can build on what you already have, which saves you money, avoids disruptive change, and lets you focus on the additional value you’re adding for your citizens.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Data enrichment combines the internal information you already have about your citizens with curated data from trusted external sources. This opens the door to a world of new information and insights because it sheds light on details about the demographic makeup of your community, the geographic dispersion of citizens, traffic patterns, and even the movement of populations over time.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
A holistic view of your constituents also affords you an opportunity to communicate with them more effectively and improve citizen engagement. When you have a data-driven view of your citizens, you can do a better job of targeting them with messages personally relevant to them. Information about local school issues will be most relevant to families with children, whereas news about the local senior center will be relevant to your elderly population and their adult children who care about their safety and well-being.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Integration lays the foundation for a unified experience, improving citizens’ overall experiences, regardless of which channels they may use to interact with your agency. Just as in the private sector, constituents also like to have the option of switching channels midstream. For example, a citizen who is unable to find what they need on your website may wish to switch to a chatbot or phone interaction. By integrating data among multiple systems and sources across your government agency, you are better able to offer that unified experience.
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SUTHAHAR P
SUTHAHAR P 3 years 10 months ago
Government agencies that skillfully manage the end-to-end journey report higher levels of citizen satisfaction. Here’s why: assume a person has six interactions with an agency before his or her journey is complete. Even if there is a 95 percent satisfaction rate for each individual interaction—employee responsiveness, for example—up to one in four citizens will have a poor experience at some point during the licensing journey.
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